The presence of the customer and tech support that a website hosting company provides can tell you a lot about the services they offer as well. When you're allowed to use just emails and / or tickets, you have most likely discovered a reseller not the actual website hosting provider. If this is the case, you may have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the real hosting company for additional help. When the supplier offers you several means of communication with quick response time that are available at any time, they're most likely the top provider, not just a reseller. So you'll reap the benefits of prompt assistance and top quality support because they'll have instant access to the servers where your account is. No matter what the trouble - technical or sales, it's generally much better to have the option to contact your web hosting company directly via your preferred way of communication.

24/7 Customer Support in Website Hosting

All our website hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our solutions well before you make a purchase or you're a current customer and you have a question or some problem, you can contact us at any time, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any matters that require extra time to research and deal with. In contrast to many other web hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, which means that regardless of what the issue is, it will be resolved on time and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available all the time and so will we. With numerous connection options, you can choose the most convenient approach to get in touch with us and inquire about our services if you don't have an account yet, or ask for assistance in case you're already our customer. You're able to call us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour reply time warranty, even though it hardly ever takes more than 20 mins to receive assistance whatever the nature of the trouble. Using our customer and tech support services, we are there for you anytime you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

With our VPS servers, you'll never need to wait for more than 1 hour to receive help for any kind of issue that you could have with the server or the software that comes pre-installed with it. We warrant this short answer time for all the support tickets which you open from your billing Control Panel or e-mail messages which you send to our tech support team. We have local telephone numbers in a number of countries around the world plus a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various methods of communication, so regardless what your question or issue is, there'll always be someone to help you out right away. If you need help with third-party software, which you cannot set up or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from us, you'll be able to get in touch with us anytime using a number of channels and the max time that you will have to wait for a response is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of general questions or you'd like to learn more about our services before you order, you can use our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you'd like to have support for third-party software that you are unable to deploy or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.