In case you have ordered a web hosting package and you’ve got some inquiries in regard to a particular feature/function, or if you have encountered some complication and you require help, you should be able to touch base with the respective customer service staff. All hosting companies use a ticketing system no matter if they offer other methods of contacting them along with it or not, due to the fact that the fastest way to deal with an issue most often is to use a ticket. This method of correspondence makes the replies exchanged by both sides simple to follow and allows the help desk support staff members to escalate the issue in the event that, for example, a server administrator has to intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to use at least two different accounts to get in touch with the customer service team and to actually manage the hosting space. Non-stop switching from one account to another can be a nuisance, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to reply to ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our website hosting isn’t separate from the hosting account. It is an integral part of our all-in-one Hepsia Control Panel and you will be able to visit it at any moment with just a couple of clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system includes a quick-search box, so you can track down the status of virtually any trouble ticket that you have posted in the past, if necessary. Furthermore, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to fix a specific issue even before you actually send a ticket. The ticket response time is no more than one hour, so you can get quick assistance whenever you need it and if our customer support team recommends that you should do something inside your hosting account, you can do it right away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not require a separate support platform to touch base with our technical support staff – you can do this on the spot in case you chance upon a complication. Submitting a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. With our smart search filter, you can swiftly track down any ticket that you’ve already opened. You can open a ticket at any time as our help desk support team members are at your disposal 24-7-365 and answer in no more than 60 minutes, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about going through two or more platforms to resolve a simple problem.