A live chat is among the many channels of communication offered by some hosting suppliers as part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word compared to a call with a representative. Furthermore, if the issue that you experience requires some time to be reviewed and taken care of, you will be able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat support service free of cost provided that you have web accessibility even if your hosting provider is based in another country and they do not have a local phone number you can call.

Live Chat Support in Website Hosting

As part of the support services that we offer for all our website hosting, you can find live chat support which is online all the time, even on holidays. You will be able to get in touch with us regardless if you already own an account or not, as we will help you with all kinds of things, ranging from giving you basic information regarding our services if you are not our customer yet and you're thinking about obtaining one of the packages, to assisting you with installing an email account in an e-mail client. Part of the issues are more complicated and time-consuming, therefore you will have to take advantage of the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all our future and current clients. If you're looking for a new website hosting account, you can chat in real time to one of our agents and get more info about our semi-dedicated servers so as to pick the right plan for your sites. In the event that you already have an account with us, we will support you in a timely manner with billing, general and first-level technicalmatters. Even though sometimes you may have to open a ticket as there are situations that can't be resolved on the live chat, we'll be able to assist you with various standard tasks, for example setting up an e-mail account in an email client or redirecting one domain name to another one. This way, you will benefit from quick support and you'll save a lot of time.