If you ever have any enquiries with regards to the web hosting service in general or you experience a problem with your websites, you will need to contact the respective hosting provider’s customer support team. It may not make a difference how promptly they will answer when you have a generic query, but a problem such as an ill-applied software application update, for instance, may lead to your website becoming broken or inaccessible on the web. And the longer you wait for the support team to help you, the longer the website will be offline. In case you offer services or goods online, any outage will damagingly influence your website and you may lose existing or prospective visitors. Lots of hosting providers, mainly resellers, respond to support tickets and e-mails within 24 hours, but in the Internet sphere that’s far too long, as customers will hardly ever return to a site that’s not working properly for a lengthy interval.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can forget about waiting around for hours, or even one whole day, to get a response to an e-mail or a technical support ticket. Regardless of when you contact us, we will help you out within sixty minutes max with any technical and sales queries that you may have. The fact is, our real response time hardly ever exceeds twenty to thirty minutes. Since we’re at your service 24 hours a day, 7 days a week, you will always receive assistance in a well-timed manner and we realize exactly how essential this is in the electronic world. As soon as you contact us, we’ll respond to your enquiries. In case you come across any technical problem, we will resolve it instead of you, or we will supply you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our prompt support service. You will obtain a reply to any trouble ticket submitted from the web hosting Control Panel or email sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to investigate and sort out a problem. We’ll give you more details in case the solution entails something that should be done on your end. In case you touch base with us during weekends or official holidays, the response time will be precisely the same and because of the fact that our support staff will be at your service 24-7-365, you will get instant assistance for virtually any billing, general or technical issue irrespective of what time of day or night it is.