Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • We provide a 60 min response time warranty for every ticket or email that you send to the customer support team. We’ll quickly respond to all common queries and forward right away the issue to our server administrators if any additional assistance is required. If you take advantage of the Managed Servers package, we will perform any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service
  • A Top–Class Client Support Service

  • Our technical support staff will be available to you 24x7x365 if you need assistance while working with our Hosting Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. Furthermore if you require assistance tackling all the routine admin tasks on your dedicated server, you can have a look at our Managed Servers package, that includes data backup disk storage space, OS updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Hosting Control Panel has been preinstalled for every dedicated server. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of educational articles have video versions that show all the actions that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.