Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Warranty

  • Each ticket that you submit to our customer support Department will be responded to in up to 1 hour. The normal inquiries will be replied to as quickly as possible. Yet, if the support question you have sent us needs aid from a qualified administrator, we’ll address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Tech Support Service

  • Our technical help and support team is going to be on shift for you 24x7 to to attend to all service request tickets that you send. We offer customer help and support for the apps that are installed in advance on your machine. These include our custom produced Hosting Control Panel, the chosen Operating System as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Hosting Control Panel that is available without charge with your VPS includes an integrated knowledge base. You will see an array of in–depth how to tutorials and a number of step–by–step video lessons that demonstrate all the essential site managing tasks. You can obtain them by simply clicking the Help or Video buttons in the upper right corner of each Control Panel section.